Leveraging Customer Service for Public Relations

Effective PR is shifting from "media" relations to true public relations. In other words, your customers now have the broadcast ability to build up — or tear down — your reputation.
BlueGlass

from http://www.google.com/url?sa=X&q=http://www.blueglass.com/blog/public-relations-through-customer-service/%3Futm_source%3Drss%26utm_medium%3Drss%26utm_campaign%3Dpublic-relations-through-customer-service&ct=ga&cad=CAQQARgAIAIoATAAOABAzrXd_ARIAlgAYgVlbi1VUw&cd=vJyCegAzVa0&usg=AFQjCNG64GYlIJntYeG2hQ8DYHKkuK0jvw